Holding Uncomfortable Conversations
Holding conversations with staff about their performance is a critical part of leadership. Inevitably, some staff do not respond well to hearing feedback about the need to improve and can behave and react in a range of unproductive and challenging ways. As managers, dealing with these individuals can be a significant cause of anxiety.
Failure to hold staff to account is a significant contributing factor in Teams becoming dysfunctional and a decline in the quality of service provided. Conversely, managers who are able to successfully navigate these conversations will have happy, engaged, productive staff and deliver high quality outcomes.
Delegates will learn where their barriers are in wanting to hold uncomfortable conversations and then explore methods of motivating themselves to overcome these. There is also considerable focus on the type of ‘difficult’ reactions staff may show during conversations and specific skills for overcoming these. Delegates will also learn the techniques of ‘Back-Foot’ and ‘Front-Foot’ assertiveness that they can employ to ensure that they can confidently hold feedback conversations with a range of individuals they may encounter in their teams.
Duration: 3.5 Hours Face to Face / 3 Hours Online
Delivery: Face to Face in your organisation or Online
Price Face to Face: From £1250 Single Course or £1999 for two courses on the same day (Exact price is dependent on location)
Online Price: £750 Per Course
Delegates: 50 Per course
