Resolving Conflict in your Team
Managing hostile working relationships between individuals is one of the most stressful things leaders have to deal with. This type of conflict often creates negative working environments with the effects rippling out across teams; they affect morale, motivation and are a considerable source of strain for managers.
In many cases these conflicts can be intensified by managers attempting to hold meetings between both parties without first having a sound understanding of the process to follow and the basic methods that can be employed to deescalate tensions. If managers do have the skills however, these conflicts can be managed, calmly, efficiently and at an early stage.
Delegates will learn the basic principles of what a facilitated conversation is, when it is appropriate to use one, how to explore the key issues that individuals are having with each other, how to prepare and plan for a joint conversation and the basic structure and skills that are needed to facilitate one. There will also be a focus on how to reach an agreement and how to document facilitated meetings to allow them to be referred back to at a later date if necessary.
Duration: 3.5 Hours Face to Face / 3 Hours Online
Delivery: Face to Face in your organisation or Online
Price Face to Face: From £1250 Single Course or £1999 for two courses on the same day (Exact price is dependent on location)
Online Price: £750 Per Course
Delegates: 50 Per course
