Course Summaries

Interactive courses are all running on the following topics:

Teamwork and Effective Communication 

This session covers the meaning of effective communication, the barriers that prevent it in the workplace and the importance of understanding the differences in the way people like to think and share information and how this affects working relationships and teamwork. It teaches practical communication skills, using interactive activities and personality questionnaires, and also discusses the way different staff members use language and tone to convey their meaning; what is ‘normal’ for one person can be perceived very differently by another. It is ideal for ensuring that diverse teams of individuals can communicate effectively without misunderstanding and conflict arising and that staff are happy and productive at work.

Dealing with Difficult Staff

Do you ever find it hard talking to staff about their behaviour or performance at work? This course is a practical guide to having uncomfortable conversations with staff to get the best out of them and improve your team. The course will grow your confidence, reduce the stress you feel at the thought of uncomfortable conversations and help you to think about uncomfortable conversations in a new and completely different way. It will give you all the support you need to grow as a manager and develop confidence and capability in this critical area. Available online and in classroom.

Managing Conflict Between Your Staff

Do you have staff members who don't get on? Dealing with conflict between team members can be highly stressful and this course will give you the skills to take quick and simple steps to bring relationships in your team under control. The course will give you a simple system that allows you to explore a dispute, hold a facilitated conversation between staff members if appropriate and step by step guidance  on how to produce clear outcomes at the end of the meeting to get the best out of your staff moving forwards. Available online and in classroom.

Influencing Skills and Conflict With Colleagues

Have you ever found yourself in a meeting with colleagues who refuse to listen, create awkwardness or make you feel intimidated? Do you want to be able to sit in those meetings calmly and confidently without looking or feeling like a fraud? Do you have colleagues who are difficult to get along with and you'd like to be able to manage this in a smart way that works for you? This course gives you the skills to hold your own and grow your confidence in these situations, it will help you to improve your ability handle contradiction or disagreement and give you influencing skills and communication strategies to elevate your performance as a manager. Available online and in classroom.

Managing Conflict with Service Users

Conflict resolution training for front line staff usually focuses on teaching clichés for staff to learn by rote, then assumes staff will then repeat these clichés in a high stress situation. This course is different. This will help your staff to recognise the emotional impact of conflict upon them and how to manage their emotional response in the moment, before then decoding the type of conflict they are facing and the appropriate response to it. This is a whole new way of managing conflict and is uniquely and interactively presented, available online and in classroom.

Toxic Heroism – Preventing Burnout in Ourselves

This award winning course brings us face to face with the reality that when working in high stress roles that require us to serve others, we almost always put the needs of those people ahead of our own. This practice leads to exhaustion, burnout and low morale.

Toxic Heroism enables delegates to reflect on the way they view their role, evaluate the unconscious pressures that both they and their employers put themselves under and where this can become toxic. It further invites learners to start to recognise the early signs of strains they are under before they reach a critical stage and how they can start to manage these. The course uses scientifically validated self-assessments to help learners evaluate their personal levels of self-compassion and provides clear and practical tools that can help them to think differently about their job and enhance their ways of taking joy in what they do, rather than feeling trapped on a treadmill, that is always getting faster.

Receiving Feedback and Improving Teamwork

Regardless of our skills and experiences many of us can feel defensive and reluctant to engage when we feel we are being criticised, even if this isn’t actually the case. We each have a personal relationship with ‘criticism’ that has evolved inside us over time. Learning to manage this in a professional arena is an essential skill that forms the bedrock of open and honest cultures where people feel comfortable talking to one another, with high levels of trust and psychological safety among colleagues.

This course uses a range of interactive methods to help learners recognise their signs of feeling uncomfortable when being criticized or disagreed with and also their personal responses and reactions when they discover they are ‘wrong.’ In addition to this it explores the differences between professionalism, personality and practice to help learners to maintain a positive mind-set when listening to other people’s perceptions of their performance and helps them to understand how to give feedback to others in a way that works for them.