Managing Conflict With Patients

Managing Conflict With Patients

Managing Conflict with Service Users  Conflict resolution training for front line staff usually focuses on teaching clichés for staff to learn by rote, then assumes staff will then repeat these clichés in a high stress situation. This course is different. This will help your staff to recognise the emotional impact of conflict upon them and how to manage their emotional response in the moment, before then decoding the type of conflict they are facing and the appropriate response to it. This is a whole new way of managing conflict and is uniquely and interactively presented, available online and in classroom.

Duration: 90 Minutes 

Delivery: Online 

Cost: £349 - NHS Discount Available 

Delegates 16 (Equivalent £22 per person)